Shipping

All items are subject to a handling period before they are dispatched. 99% of orders leave our location within 2-4 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 7-10 days of your order date. We do not ship internationally.

     

       

       

        Refund Policy

        Please review our Return Policy below and Candle Care Instructions before requesting a return.

         

        Purchases made on sweetserenitycandleco.  be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.

         

        Sweet Serenity Candles does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within 30 business days of receiving the returned product.

         

        Upon reviewing the Candle Care Instructions, if you are still not happy with our product, please contact by emailing info@sweetserenitycandle.store  Sweet Serenity Candles is not responsible for misuse or mishandling of product purchased.

         

        If there was breakages during shipping, please contact us with a photo by emailing  info@sweetserenitycandle.store                                                 

                                                            Thank you!

        Terms & Conditions

        Welcome to Sweet Serenity! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

         

        1. General

        • These Terms and Conditions govern the use of SweetSerenityCandleco. website and services.

        • We reserve the right to update or modify these terms at any time without prior notice.

         

        2. Payments

        • All transactions are processed securely. We do not store credit card information.

        • Payments must be completed before orders are processed and shipped.

         

        3. Intellectual Property

        • All content on this website, including text, images, and product descriptions, is owned by SweetSerenityCandleco. and may not be copied or used without permission.

         

        4. Limitation of Liability

        • We are not responsible for any injuries, damages, or losses resulting from improper use of our products.

        • In no event shall SweetSerenityCandleco. liable for any indirect, incidental, or consequential damages.

         

        5. Privacy Policy

        • Your personal information is handled according to our Privacy Policy. We do not share your details with third parties without consent.

         

         

         

        If you have any questions about these terms, please contact us at:

        info@sweetserenitycandle.store

         [703]944-0966